Customer Service
Contact Us for Questions
| Water & Sewer Emergencies and Questions | (970) 375-4801 | utilities@durangogov.org |
| Trash & Recycling | (970) 375-5004 | trash-recycle@durangogov.org |
| Parking | (970) 375-4960 | parking@durangogov.org |
| Transit | (970) 259-5438 | transit@durangogov.org |
| Utility Billing | (970) 375-5034 | customerservice@durangogov.org |
| Water Dock (Bulk Water Filling Station) | (970) 375-4801 | customerservice@durangogov.org |
Responsibilities
The Customer Service Division of Finance serves the public by:
- Maintaining utility accounts for residential and commercial water, sewer, trash, and recycling services.
- Answering calls for Water and Sewer service emergencies or general questions.
- Answering calls for Trash and Recycling service needs or questions.
- Processing Parking citations and passes.
- Processing Transit passes and answering route information.
- Generating monthly utility service bills and answering questions regarding bills.
- Conducting water meter maintenance and investigations.