Microtransit Terms of Service
Effective Date: 9/1/2023
1. Acceptance of Terms
1.1. Scope: These Terms constitute a legally binding agreement between you and the City regarding your use of the Service. By accessing or using the Service, you acknowledge and agree to these Terms, including any updates or revisions that may be made from time to time.
2. Service Description
2.1. Microtransit Service: The City, in partnership with Via, provides an on-demand microtransit service, allowing users to request rides within the City of Durango using the Via mobile application ("App") or other designated methods.
2.2. Fares: The City may establish fares for the Service, which can be found on the App or City website. Users are responsible for paying applicable fares for their rides.
3. User Accounts
3.1. Registration: To use the Service, you may need to create an account on the Via App. You agree to provide accurate and complete information during the registration process.
3.2. Account Security: You are responsible for maintaining the security of your account credentials. You agree not to share your account information with others and to promptly notify the City of any unauthorized access or use of your account.
4. Use of Service
4.1. Ride Requests: You may request rides using the Via App or other designated methods. You agree to abide by any ride request and pickup location guidelines provided by the Service.
4.2. Conduct: You agree to behave in a respectful and non-disruptive manner while using the Service. Any conduct that violates local laws or regulations or that may endanger the safety or comfort of other passengers is strictly prohibited.
5.1. Payment: Users are responsible for paying the fares associated with their rides as specified in the App. Payments may be processed through the App or other designated payment methods.
5.2. Payment Disputes: Any disputes regarding payments or charges must be reported to the City within a reasonable timeframe. The City will investigate and resolve such disputes in accordance with applicable policies.
6.1. Data Collection: The City and Via may collect and use personal information as described in their respective privacy policies. By using the Service, you consent to the collection and use of your data as outlined in these policies.
7.1. Termination: The City reserves the right to suspend or terminate your access to the Service at any time for violations of these Terms or for any other reason as determined by the City in its sole discretion.
8. Changes to Terms
8.1. Updates: The City may update these Terms from time to time. You will be notified of any significant changes. Your continued use of the Service after the posting of updated Terms constitutes acceptance of those changes.
9. Governing Law
9.1. Jurisdiction: These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.
10. Contact Information
10.1. Questions: If you have any questions or concerns about these Terms or the Service, please contact the City of Durango at firstname.lastname@example.org.