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1. How can I setup my account for automatic payments/autopay?

To setup an automatic or recurring payment, please register with the online payment processor and setup and setup an automatic or recurring payment through a checking account or credit card.

2. Can I make a payment over the phone?

Yes. Please call 844-329-9562 to pay by phone. Payment Options

3. How do I add/remove my name from a utility account if I bought/sold my house?

If you purchased/sold your house using a local title company, the title company will process the ownership change and final payment of bill at the closing. If a local company was not used, the City will require the new owner to provide some written proof of ownership or legal right to the property.

4. Why is my usage so high?

There are many factors that can contribute to higher than normal usage. One reason is you may have a leak, check for dripping faucet, running toilets, etc. Summer irrigation often contributes to higher usage too. If you are concerned there is an error with your bill please contact Utility Billing at (970) 375-5034.

5. What is the Special Pick-up charge on my bill?

Special Pick-up charges are added to an account if an extra pick-up was requested, or if the trash can was overfilled. If your trash can is repeatedly overfilled, you may want to consider upgrading to a larger size.

6. Why is the owner's name listed on my account online?

The owner's name is listed because our system pulls the owner name not the billing name on the account. As long as the account is correct, you will receive the credit for the payment.

7. How do I upgrade/downgrade the size of my trash can?

Please contact the Sustainability Services Department at (970) 375-5004 to change the size of your trash can.

8. What is the average water usage?

On average, a single person will use 80 - 100 gallons of water per day or 2,000 - 3,000 gallons per month. On average, a family of four will use 350 gallons per day or 8,000 - 10,000 gallons per month.